CIM – comprehensive crisis management system
This is how CIM supports crisis management as a whole
It is impossible to eliminate all risks, but you can prepare for them. Good risk analyses can, to a certain extent, predict incidents that may affect your business. No two incidents are alike, and they usually occur when you least expect them. Effective and up-to-date plans are essential—and they must be in place before a crisis strikes.
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Why do we call CIM a comprehensive crisis management system?
It’s simple: It supports you in all aspects of crisis management, specifically:
- Raise awareness: Educate your organization about threats, procedures, and best practices.
- Enhance security: Centralize plans, measures, and responsibilities to ensure a rapid response in an emergency.
- Manage crises efficiently: Coordinate tasks, responsibilities, and measures centrally and in a traceable manner.
- Continuously improve: Analyze documented incidents and optimize your incident and crisis management.
Modular and customizable: A solution that adapts to your organization.
Every organization has unique crisis management requirements. Thanks to its modular design, CIM can be flexibly configured and integrated with existing systems—tailored to your processes and structures. You may already have implemented other tools or systems that meet some of the requirements covered by the CIM modules. For this reason, we have also developed a range of integrations that allow you to connect your existing systems to CIM.
Customized CIM
CIM offers a high degree of flexibility, and no two CIM systems are alike. Our customers employ anywhere from three to several thousand employees, and our more than 1,000 installations cover a broad spectrum of industries. Some companies use CIM to manage their entire value chain, while others use it solely to perform risk and value analyses. These two use cases have very different requirements in terms of system users and functionalities.
Sometimes customizations are necessary. Our approach to configuration involves discussions with the customer about all necessary steps, from specification and development through testing and quality assurance. This ensures that the result meets expectations.
Customizing a CIM installation often involves integrating data from other systems into CIM. CIM supports most standard formats and provides specific APIs for integration with certain modules.
Integrations
Some examples of information that can be integrated into CIM:
- User and Contact Synchronization via LDAP, XML, or Web Service
- Media Monitoring
- Directory Services
- Single Sign-On
- Miros Weather Data
- Map Data
- Location Services
If you’d like to know whether integrating a specific
Implementation of CIM
If you want to fully harness the potential of a new tool, the implementation process requires a clear goal and a plan. Just like when building a new house, you need to decide where to locate the necessary rooms and features, where you want your windows and doors, and who should have the keys to the house.
Here at F24, we have many years of experience supporting customers from a wide range of industries who face a variety of challenges and have diverse needs when implementing CIM. Our focus is on our customers and their needs.
We have developed a structured yet flexible implementation process that meets the diverse needs and requirements of our customers. The following structure can be adapted to the customer’s individual needs:
- Internal project kickoff meeting at F24
- Project kickoff meeting with the client and F24
- Basic training for members of the client’s project team
- Collaboration on the client’s project plan
- Basic configuration of the client’s CIM installation
- Support with further configuration
- Training for the client’s employees
- Support with the client’s project evaluation
Module based
CIM is a system based on putting together various modules that cover exactly your needs. We offer seamless integration of a range of standard systems into CIM. Click on the module your are interested in to learn more.
Working with risks in CIM
Risks are related to existence and/or activities. Risks are in other words involved in most of what we do. This makes it necessary to identify the areas where the likeliness and consequences of risks should be reduced. A risk and vulnerability analysis and a current risk overview provide important, basic information that is necessary to be able to work systematically and focused on preventing unwanted incidents
Quality and security in CIM
We all want to achieve good results and avoid making the same mistakes. An organisation’s ability to learn and improve depends on good quality and security routines and structures.
Environment Health and Safety in CIM
Preventing accidents from happening is less expensive than handling them when they occur. CIM has tools for reporting, tracking, documenting, and closing nonconformities and unwanted incidents. The system provides a comprehensive approach to your organisation’s environment health and safety work. You can monitor processes, and the system is available for employees that need to access it, independent of time and place.
Readiness in CIM
The term readiness refers to a state of being prepared to handle unexpected crisis situations. When a crisis occurs, staying calm and making the right decisions can be demanding. In a short space of time, you have to get an overview of the situation and take action. You have to prepare for this, and CIM can assist you in doing so.
Alerting and Mobilisation in CIM
Time is a critical factor in emergency situations, whether that be mobilising your team, notifying customers and suppliers of an issue or even sending out a staff welfare check. These days, social media and news outlets will often be the first sources of information for large scale incidents, therefore it is important to ensure that your organisation has tried and tested processes for distributing messages quickly.
Incident and Crisis Management in CIM
When the unexpected happens, it is too late to make plans there and then. No one can fully prevent incidents from happening, but with well-structured preparedness you can limit the damage, take care of those involved and ultimately reduce the impact on your business.
Casualties and Next of Kin in CIM
In most businesses, when an incident occurs one of the main priorities is to establish who might be affected by the issue- it is also common that organisations owe a duty of care to employees, customers and other stakeholders.
Media and Crisis Communication in CIM
When a crisis unfolds, most media and communications team members have access to too little information or a structured way to respond to incoming enquiries. The pressure exerted by external media agencies and the press in general can be overwhelming- they expect regular updates and will stop at nothing to access the latest information from the organisation affected.