In CIM, incidents function as work sessions that can be used to manage workflow, information, and tasks.


In CIM, an incident can be said to be a situation or a problem that must be handled.

On most occasions, the handling of an incident involves registration, distribution, and administration of various types of information, such as logs, reports and documents.

It can also involve actions, such as sending messages, administering, and solving tasks and implementing measures.

Your CIM can be set up to differentiate between categories of incidents and levels of severity. The definitions are tailored to your organisation’s needs. This can be used to increase focus when an incident occurs – depending on the type of incident, CIM provides you with the specific tools that you need for that incident, for example action cards and templates.

Several incidents can be active at the same time in the system, but the individual user can only work in one incident at a time.

Several modules in CIM filter out information from other incidents – log entries, reports, documents, messages etc – so you only see information related to your current incident. Removing unnecessary information makes it easier to concentrate on the current situation.

Incidents in CIM can be given access restrictions.

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